Managed Hosted Voice - Features
Increased productivity and enhanced communications are all part of the Managed Hosted Voice service. Each Employee Seat includes a long list of advanced and basic features designed to facilitate collaboration and help individuals work smarter. Broadvox also offers a variety of add-on and company-level services to meet specific business requirements, including Audio Conferencing, Auto Attendants, and Call Center Queues.
Managed Hosted Voice Employee Seat features include:
DID (Direct Inward Dialing Number)
A dedicated, public 10-digit telephone number.
Voice mailbox with advanced features including voicemail-to-email and forward, save and sort functions just like email.
Basic Calling Services
Includes caller ID, call transfer, call waiting, and do not disturb.
Click-to-dial Microsoft Outlook contacts, view presence status of colleagues, share files, view advanced call logs, and collaborate via whiteboards and web conferencing.
3rd Party Application Support
Use community-supported softphone and software applications like Bria softphone and applications from the Broadsoft Marketplace.
Employees are more reachable with the ability to calls to ring sequentially at up to 5 phone numbers or simultaneously at up to 10 phone numbers.
Up to 15 parties can be added to a phone call directly from the employee’s phone, Outlook toolbar, or Call Manager client.
Automatically redirect calls based on time, day, or caller, so you never miss an important call.
Enjoy one phone number and one voicemail box with the flexibility to switch between devices mid-call. Enable efficient virtual teams and avoid voicemail tag by seamlessly connecting employees and customers.
Optional Employee Seat Features:
Call Center Agent
Enables employees to log into a Call Center queue. Includes an agent software client for login/logout, status and queue visibility.
Call Center Supervisor
Monitor and manage Call Center queues with the supervisor software client.
An additional number for employees to receive inbound faxes. Faxes can be forwarded to an email address as an attachment.
Provides up to 10 minutes of voicemail to email transcription each month.
Microsoft Windows PC-based Client for receptionists to screen inbound calls.
Employees can use the features that are right for their job and add more features to customize their service to best fit their needs.