Managed Hosted Voice - Features
Increased productivity and enhanced communications are all part of the Managed Hosted Voice service. Each Employee Seat includes a long list of advanced and basic features designed to facilitate collaboration and help individuals work smarter. Broadvox also offers a variety of add-on and company-level services to meet specific business requirements, including Audio Conferencing, Auto Attendants, and Call Center Queues.
Managed Hosted Voice Employee Seat features include:
Feature | Description |
DID (Direct Inward Dialing Number) | A dedicated, public 10-digit telephone number. |
Voicemail | Voice mailbox with advanced features including voicemail-to-email and forward, save and sort functions just like email. |
Basic Calling Services | Includes caller ID, call transfer, call waiting, and do not disturb. |
Click-to-dial Microsoft Outlook contacts, view presence status of colleagues, share files, view advanced call logs, and collaborate via whiteboards and web conferencing. | |
3rd Party Application Support | Use community-supported softphone and software applications like Bria softphone and applications from the Broadsoft Marketplace. |
Employees are more reachable with the ability to calls to ring sequentially at up to 5 phone numbers or simultaneously at up to 10 phone numbers. | |
Instant Conferencing | Up to 15 parties can be added to a phone call directly from the employee’s phone, Outlook toolbar, or Call Manager client. |
Automatically redirect calls based on time, day, or caller, so you never miss an important call. | |
Enjoy one phone number and one voicemail box with the flexibility to switch between devices mid-call. Enable efficient virtual teams and avoid voicemail tag by seamlessly connecting employees and customers. |
Optional Employee Seat Features:
Feature | Description |
Call Center Agent | Enables employees to log into a Call Center queue. Includes an agent software client for login/logout, status and queue visibility. |
Call Center Supervisor | Monitor and manage Call Center queues with the supervisor software client. |
Fax-to-Email | An additional number for employees to receive inbound faxes. Faxes can be forwarded to an email address as an attachment. |
Provides up to 10 minutes of voicemail to email transcription each month. | |
Receptionist Client | Microsoft Windows PC-based Client for receptionists to screen inbound calls. |
Employees can use the features that are right for their job and add more features to customize their service to best fit their needs.
