ACD (Automatic Call Distribution)

Call centers are better with BroadvoxSmall-to-medium businesses can experience not-so-small call volumes, making effective call management critical for success. However, premises-based call center solutions require large investments in time and equipment, often times putting them out of budget and out of reach.

But today, there is a better option: hosted automatic call distribution (ACD) from Broadvox Communications. Broadvox GO!VBX ACD packs the power of enterprise-grade call center technology without the enterprise-sized price tag.

Benefits of GO!VBX ACD

Flexibility to meet your needs. Scalability when you need it. GO!VBX ACD features a virtualized ACD that provides a high level of call center visibility and control, and the flexibility that you need in feature bundles, soft client availability and phone choices.

Happier agents provide the best customer experience. Inherent virtualization technology allows callers to connect with businesses no matter where the agents are located—at the office, their homes or any other location.

Business continuity reduces risk. Should your company experience a building emergency, inclement weather or just a prolonged power outage, GO!VBX ACD keeps the call center up and running and ensures continuity of service and sales operations.