Contact Recording

C4 IP Contact Recording allows you two choices for call recording: to selectively record calls (on-demand recording) or to record every call (full-time recording.) Once recorded, search, retrieve and replay recorded calls for compliance, training or quality assurance purposes. With C4 IP Contact Recording, you have the information you need to manage risk, comply with regulations and ensure optimum customer relationships. C4 IP Contact Recording can also be used to improve business efficiency and dispute resolution as it provides a verbal audit trail that can be easily searched.

C4 IP Contact Recording at a Glance

• Flexible On-Demand Recording
  Choose which calls to record calls and append them with details to enable easier search and retrieval of stored calls. Great option for lawyers or collection agents who may not want every call recorded.
• Full-Time Recording
  Record all calls to ensure comprehensive record keeping while eliminating the need for agent interaction.
• Secure Sharing
  Share recordings easily and securely. Encryption ensures that recorded calls meet regulatory requirements.
• Flexible Filters
  Search for specific calls or conduct more general searches by time, date, agent, caller, length of call and caller ID.
• Detailed Audit Trails
  Track searches and replays of recordings, satisfying legal and regulatory requirements.
• Secure Access
  Hierarchical login and individual permissions strictly control user access. Managed by administrators, the access settings can be used to restrict user access to only their personal recordings while supervisors can have access to the recordings for the entire group.
• Centralized Intelligent Archiving
  Easily manage how calls are stored

With C4 IP Contact Recording, you can easily search for and replay calls.

C4 IP Contact Recording Benefits

• Avoid Cost and Risk of Capital Investment
  There’s no expensive server to buy and no hefty software licensing fees. Call recording is scalable in increments of one to ensure optimum budget efficiency. Both in-house and remote employees can leverage the powerful recording functionality without needing proprietary on-site recording equipment and additional bandwidth overhead.
• Improved Return on Investment
  Identify best practices for your firm and ensure compliance with C4 IP Call Recording. Use call recordings to improve call center productivity, ensure optimum client relations and reduce your exposure to potential dispute costs.
• No Infrastructure Required
  There’s no need to install servers or manage software updates. Broadvox handles everything for you.
• Improve Customer Satisfaction
  Easily share valuable customer information with every level of the organization by sending recorded calls to other departments to gain valuable customer insights that result in product, service, or process improvements.
• Manage Evidence, Risk and Compliance
  Record and securely store phone calls as evidence, for regulatory compliance and the quick resolution of disputes.