Business Continuity

With IP contact or call centers, enterprises have an increased level of flexibility as well as protection against disaster, whether from natural causes or mechanical problems like equipment failure or power outages. If one line should fail for any reason, the redirection of calls through remaining available resources guarantees business continuity and recovery from the outage.

As business grows, adding traditional TDM PBX equipment incurs expenses for equipment, time spent on installation, testing, implementation and the disruption of routine business processes. Growth and change should be a positive indicator for business, but interruptions resulting from equipment additions or changes can negatively impact profits and disrupt business continuity.

SIP technology, by contrast, can scale in stages more efficiently and at a lower cost without business interruptions. The SIP architecture offers developers an open protocol standard so they can use a wide range of products that share common interfaces. This allows the Enterprise to grow and adapt to changing needs and traffic volumes with minimal impact, if any, on daily business transactions.

Broadvox offers SIP Trunking service on a privately owned network with superior call quality, security and business continuity. Broadvox has implemented a network infrastructure comprising state-of-the-art equipment, services, and monitors traffic 24x7 to ensure QoS and reliability businesses can rely on.

For additional information contact us at 800.273.4320 or info@broadvox.com