SIP Trunking eNewsletter October 2009

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October 2009 | Broadvox

In This Edition General Interest | VARs | Channel | Fun

General Interest

Broadvox Receives ITEXPO Best of Show Award!

Broadvox is pleased to announce that its GO! SIP Trunking product line received a Best of Show award in the Service Provider Solution category at Technology Marketing Corporation (TMC®)’s ITEXPO West 2009 in Los Angeles. "Our judging panel felt as though this year’s field was the deepest we’ve ever seen for the Best of Show Awards, and we congratulate the winners for standing out in their respective categories," said Rich Tehrani, CEO and group editor-in-chief of TMC. A full list of the winners is posted on TMC’sWeb site.

At Broadvox, SIP Trunking has definitely come of age!

Interest in SIP Trunking is growing as companies rush to enjoy the cost savings, increased productivity and reliability of IP communications.

This is great news for Broadvox and its Partner Program Members as we have initiated organizational growth and realignment. Broadvox welcomed a new Director of Customer Service, Darren Penson, who is actively implementing new processes to ensure customers receive service worthy of a premier ITSP. To that end, the Customer Service staff has been augmented to 5 times its original size and is on duty from 9 a.m. to 8 p.m. EST, so there is live coast to coast support during business hours for customers.

In addition to the growing Customer Service staff, the LNP and SIP Project Management teams have more than doubled in size to facilitate porting numbers and provisioning SIP Trunks for new and existing customers. The Broadvox SIP Engineering staff has also grown, by more than 30 per cent, not only to support current customers, but in anticipation of future business expansion.

Broadvox Welcomes Director of Product Management

Last month Broadvox named Isaac Parampottil to the position of Director of Product Management. In this role, Isaac is responsible for planning and execution of the Broadvox product lines throughout the product lifecycle. This includes gathering and prioritizing product and customer requirements, defining the product vision and working closely with engineering, sales, marketing and customer support to ensure company revenue and customer satisfaction goals are met. Isaac came to Broadvox from Verizon Online where he managed multiple managed services products that met or exceeded yearly volume and revenue projections. His primary objective is to assure that Broadvox products support the company’s overall strategy and goals.

Broadvox is on Facebook and Twitter

Do you tweet? Broadvox does! Join Broadvox followers to read the latest news from Broadvox at www.Twitter.com/Broadvox.

Not fond of tweeting? Broadvox is also on Facebook. Click here and be our fan!
http://www.facebook.com/pages/Dallas-TX/Broadvox/106168164764

IOT List

The number of OEM devices that have been certified interoperable with Broadvox SIP Trunking is growing steadily. Download your copy of the list or obtain it from the online VAR Portal available to all of our Partner Program Members. For your convenience, two versions are available; one including model numbers as well as software versions and from the website, a less technical version suitable for distribution to customers and prospects. The lists will be updated as new devices are added.

New Covad Broadband Offering!

In addition to the broadband offering that Broadvox has provided for the past several months, bonded T1s are now available, in speeds ranging from 3.0Mbs to 12.0Mbs. Bonded T1s are two or more T1s that have been joined to increase bandwidth and have dedicated IPs for voice and data. This is great news for prospects and customers who are either in need of a broadband provider so they can enjoy the cost saving benefits of SIP Trunking, or who simply want to improve the quality, bandwidth and speed of their IP communications.

Product/Service Alerts

A new procedure was recently established to maintain an effective and consistent form of communication, both for internal use as well as for notifications to Broadvox VARs and clients. All product/service modifications and client notifications are now distributed to the affected personnel through a Product/Service Alert from Broadvox Communications, similar to this example. In addition to the email notification, each alert is attached to the email as a PDF so the recipients can retain a copy for future reference. After distribution, the Product/Service Alerts are stored in the Online Documents/Ads section of the VAR Portal. If you have any questions about the process, please email Broadvox Communications.

Phone+ Award

In September, PHONE+ magazine selected Broadvox as having a Top 50 Channel Program out of hundreds of nominations. Nearly 1,000 indirect sales partners voted for the best channel program and Broadvox was named one of telecom’s leaders, setting an example for developing an indirect sales channel. "Achieving our goals is dependent not only upon the efforts of Broadvox employees, but also relies heavily on our indirect sales channel. We are certainly proud of the standard of excellence maintained by our remarkable and growing channel. We are also appreciative that so many indirect sales partners chose Broadvox for recognition through PHONE+ magazine," said David Byrd, VP of Marketing and Sales.

Tradeshow Summaries

This summer, Broadvox sponsored IP Sizzles in Dallas, Texas and Miami, Florida. IP Sizzles is a telecom and technology reseller event, in the areas of VoIP, IP telephony, unified messaging and more. A highlight at the Dallas venue was
IP Savings Finance Updates, a session that featured David Byrd, VP of Marketing and Sales at Broadvox speaking about how SIP Trunking and business wireless generate savings that pay for the change to IP communications and more.

Broadvox was well represented at ITEXPO West in September, with two speaking slots and an exhibitor’s booth. On Tuesday, September 1, David Byrd, VP of Marketing and Sales, presented a session titled
IP Communications Continues to Evolve, targeting VARs, IT and Telecom Managers. Then on Wednesday he participated in a panel presentation of Making Money in IP Communications along with four other telephony experts. If you were unable to attend, you can still listen and watch as TMC’s Erik Linask conducts an interview with David covering a variety of IP Communications topics.

Just days later, David Byrd was again called upon to participate in a panel discussion. This one took place at the VON Conference and Expo in Miami on Wednesday, September 23 and the topic was Carriers in the Cloud: How Large Operators Are Moving into Hosted Services (Or Not). Moving toward hosted and cloud-based services is a hot topic and this panel discussion examined carrier strategies in the cloud along with potential limitations and whether carriers are the best choice as providers.

In October, Broadvox attended Comptel Plus Fall in Orlando, Florida. This was a perfect opportunity to meet with a Broadvox Wholesale Account Manager and learn about our premier wholesale IP communications services. Were you able to schedule some time? If not, contact one of the Broadvox carrier account experts!

IP Man Adventures

During the September ITEXPO 2009 in Los Angeles, California, evil Mr. Bellhead appeared with a huge robot, trying to hypnotize the conference attendees into believing that TDM is the premier solution for business communications! Of course, IP Man and Metoo were on the scene and made quick work of the robot, saving IP Communications.

Within days, our super-duo were on their way to Miami, Florida for the VON Conference and Expo where Noise and Jitter were trying to persuade uninformed consumers to purchase old mobile phones that do not support Wi-Fi and Internet access. They had to be stopped and our heroes did it in grand style! Watch our heroes and relive the days of that popular 80’s TV show, Miami Vice.

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October 2009 \| Broadvox In This Edition General Interest \| VARs \| Channel \| Fun
General Interest
Broadvox Receives ITEXPO Best of Show Award! Broadvox is pleased to announce that its GO! SIP Trunking product line received a Best of Show award in the Service Provider Solution category at Technology Marketing Corporation (TMC®)’s ITEXPO West 2009 in Los Angeles. "Our judging panel felt as though this year’s field was the deepest we’ve ever seen for the Best of Show Awards, and we congratulate the winners for standing out in their respective categories," said Rich Tehrani, CEO and group editor-in-chief of TMC. A full list of the winners is posted on TMC’sWeb site. At Broadvox, SIP Trunking has definitely come of age! Interest in SIP Trunking is growing as companies rush to enjoy the cost savings, increased productivity and reliability of IP communications. This is great news for Broadvox and its Partner Program Members as we have initiated organizational growth and realignment. Broadvox welcomed a new Director of Customer Service, Darren Penson, who is actively implementing new processes to ensure customers receive service worthy of a premier ITSP. To that end, the Customer Service staff has been augmented to 5 times its original size and is on duty from 9 a.m. to 8 p.m. EST, so there is live coast to coast support during business hours for customers. In addition to the growing Customer Service staff, the LNP and SIP Project Management teams have more than doubled in size to facilitate porting numbers and provisioning SIP Trunks for new and existing customers. The Broadvox SIP Engineering staff has also grown, by more than 30 per cent, not only to support current customers, but in anticipation of future business expansion. Broadvox Welcomes Director of Product Management Last month Broadvox named Isaac Parampottil to the position of Director of Product Management. In this role, Isaac is responsible for planning and execution of the Broadvox product lines throughout the product lifecycle. This includes gathering and prioritizing product and customer requirements, defining the product vision and working closely with engineering, sales, marketing and customer support to ensure company revenue and customer satisfaction goals are met. Isaac came to Broadvox from Verizon Online where he managed multiple managed services products that met or exceeded yearly volume and revenue projections. His primary objective is to assure that Broadvox products support the company’s overall strategy and goals. Broadvox is on Facebook and Twitter Do you tweet? Broadvox does! Join Broadvox followers to read the latest news from Broadvox at www.Twitter.com/Broadvox. Not fond of tweeting? Broadvox is also on Facebook. Click here and be our fan! http://www.facebook.com/pages/Dallas-TX/Broadvox/106168164764




	IOT List The number of OEM devices that have been certified interoperable with Broadvox SIP Trunking is growing steadily. Download your copy of the list or obtain it from the online VAR Portal available to all of our Partner Program Members. For your convenience, two versions are available; one including model numbers as well as software versions and from the website, a less technical version suitable for distribution to customers and prospects. The lists will be updated as new devices are added.
	New Covad Broadband Offering! In addition to the broadband offering that Broadvox has provided for the past several months, bonded T1s are now available, in speeds ranging from 3.0Mbs to 12.0Mbs. Bonded T1s are two or more T1s that have been joined to increase bandwidth and have dedicated IPs for voice and data. This is great news for prospects and customers who are either in need of a broadband provider so they can enjoy the cost saving benefits of SIP Trunking, or who simply want to improve the quality, bandwidth and speed of their IP communications.
	Product/Service Alerts A new procedure was recently established to maintain an effective and consistent form of communication, both for internal use as well as for notifications to Broadvox VARs and clients. All product/service modifications and client notifications are now distributed to the affected personnel through a Product/Service Alert from Broadvox Communications, similar to this example. In addition to the email notification, each alert is attached to the email as a PDF so the recipients can retain a copy for future reference. After distribution, the Product/Service Alerts are stored in the Online Documents/Ads section of the VAR Portal. If you have any questions about the process, please email Broadvox Communications.

Phone+ Award In September, PHONE+ magazine selected Broadvox as having a Top 50 Channel Program out of hundreds of nominations. Nearly 1,000 indirect sales partners voted for the best channel program and Broadvox was named one of telecom’s leaders, setting an example for developing an indirect sales channel. "Achieving our goals is dependent not only upon the efforts of Broadvox employees, but also relies heavily on our indirect sales channel. We are certainly proud of the standard of excellence maintained by our remarkable and growing channel. We are also appreciative that so many indirect sales partners chose Broadvox for recognition through PHONE+ magazine," said David Byrd, VP of Marketing and Sales. Tradeshow Summaries This summer, Broadvox sponsored IP Sizzles in Dallas, Texas and Miami, Florida. IP Sizzles is a telecom and technology reseller event, in the areas of VoIP, IP telephony, unified messaging and more. A highlight at the Dallas venue was IP Savings Finance Updates, a session that featured David Byrd, VP of Marketing and Sales at Broadvox speaking about how SIP Trunking and business wireless generate savings that pay for the change to IP communications and more. Broadvox was well represented at ITEXPO West in September, with two speaking slots and an exhibitor’s booth. On Tuesday, September 1, David Byrd, VP of Marketing and Sales, presented a session titled IP Communications Continues to Evolve, targeting VARs, IT and Telecom Managers. Then on Wednesday he participated in a panel presentation of Making Money in IP Communications along with four other telephony experts. If you were unable to attend, you can still listen and watch as TMC’s Erik Linask conducts an interview with David covering a variety of IP Communications topics. Just days later, David Byrd was again called upon to participate in a panel discussion. This one took place at the VON Conference and Expo in Miami on Wednesday, September 23 and the topic was Carriers in the Cloud: How Large Operators Are Moving into Hosted Services (Or Not). Moving toward hosted and cloud-based services is a hot topic and this panel discussion examined carrier strategies in the cloud along with potential limitations and whether carriers are the best choice as providers. In October, Broadvox attended Comptel Plus Fall in Orlando, Florida. This was a perfect opportunity to meet with a Broadvox Wholesale Account Manager and learn about our premier wholesale IP communications services. Were you able to schedule some time? If not, contact one of the Broadvox carrier account experts!

	IP Man Adventures During the September ITEXPO 2009 in Los Angeles, California, evil Mr. Bellhead appeared with a huge robot, trying to hypnotize the conference attendees into believing that TDM is the premier solution for business communications! Of course, IP Man and Metoo were on the scene and made quick work of the robot, saving IP Communications. Within days, our super-duo were on their way to Miami, Florida for the VON Conference and Expo where Noise and Jitter were trying to persuade uninformed consumers to purchase old mobile phones that do not support Wi-Fi and Internet access. They had to be stopped and our heroes did it in grand style! Watch our heroes and relive the days of that popular 80’s TV show, Miami Vice.
Copyright 2009 \| Broadvox, LLC.Back to Top \| broadvox.com

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