|
Enterprises with multiple locations, especially in remote areas outside their home market, often engage several different providers to establish voice and data services and connectivity. It is not uncommon to see enterprises using one carrier for ISDN PRI, another for long distance and a third for dedicated Internet access. Each carrier with whom they interface has specific terms and conditions, market specific pricing, SLAs and unique OSS systems they use to provision new services, moves, adds and changes (MACs), bill customers and provide care. Due to the complexities of such an arrangement, there are added soft costs associated with the contract administration and accounts payable resources required to manage the system. By replacing legacy TDM circuits with Broadvox GO! SIP Trunking, multi-location enterprises have just one carrier, one easy to read bill and one single point of contact for all of their voice and data needs.
Examples of ways that a multi-location enterprise can benefit from VoIP and SIP Trunking follow:
There are a number of ways that a multi-location enterprise can benefit from VoIP and SIP Trunking, some of which are discussed below:
Businesses with multiple office sites are particularly good candidates for VoIP technology because of the capability to connect phone systems from each location over the Internet. The upside is quite compelling: free calls between sites and no need for expensive services from the phone company such as frame relay. SIP technology only needs an existing ISP connection. SIP is an open standard and IP PBX systems that are SIP capable should be able to connect to each other directly without intervention by a service provider or external carrier. Peering IP PBXs together allows them to work cooperatively.
Multiple Location/ Branch Office Least Cost Routing: If a call is placed to Los Angeles from a phone connected to a PBX in New York, the PBX in New York determines that the call would be handled more economically by the PBX with which it is peered in Los Angeles. The New York PBX uses SIP to route the call free of charge to the PBX in LA which then routes the call to the intended “local” LA phone number. Think of how many phone calls made by businesses with multiple locations fall into this category. The number is significant because most business contacts are located in clusters around companies’ locations. Deploying a solution for companies with multiple locations can impact long distance bills dramatically.
Multiple Location Intelligent Routing: Similar to the least cost routing example, if a call comes to a local sales office from across the nation, the local PBX can route the call back to a sales office near the originating call without a menu that prompts the caller for more information or any other manual intervention. If the peered IP PBX systems support this type of routing, there is a very subtle yet expensive-looking benefit in the customer service arena.
Multiple Location Interoffice Calls: Peered PBX systems can dial between each peer seamlessly and without charge because the call does not need to be terminated to the PSTN so there is no carrier or service provider to pay. To call an extension on the Tokyo PBX from an extension on the Orlando PBX, a user would simply dial as if the Tokyo extension were in the Orlando office. This scenario is the one most customers are looking for when they migrate to an IP PBX solution. Office-to-office calls can be an enormous expense and one that simply disappears with a PBX system that supports peering.
*Examples reprinted w/permission of Tristan Degenhardt & TMCnet
For further information contact us at: 214.646.8044 or 800.273.4320
|