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Geographic Flexibility
The primary purpose of contact centers is to get the call or contact routed as quickly and accurately as possible to run business more efficiently. No two businesses are exactly alike and neither are contact centers. Consolidating communication through contact centers is more complex than ever before because with VoIP, businesses are no longer limited to telephones, faxes and regular mail.
Business operations are more efficient and customer service improves with IP contact centers because SIP Trunking technology enables connectivity among thousands of people no matter what their geographic location, anywhere in the world, provided they are using a device with Internet capability. With SIP Trunking and unified communications, contact centers have become increasingly sophisticated, providing support for multi-site operations that may even include offshore outsourcing.
SIP Trunking makes it possible for IP contact centers to process an increasing amount of communication. Why? In the past, call centers routed phone calls. In today’s business environment, contact centers route all forms of communication, whether it is a phone call, fax, email or data file transfer. Using SIP protocol makes the form of communication and physical location of the contacts irrelevant because the communication, whether voice or otherwise, is simply data traversing the public Internet to reach its destination.
SIP-enabled phones, PCs, cell phones, PDAs and fax machines provide an alternative to traditional telephones and US mail. With these developments comes the realization that these tools facilitated communication, but because they did not initially communicate with each other, communication broke down. The Internet made it possible for these devices to connect and VoIP further enhanced their capabilities by converging communication so business transactions can be completed anywhere there is Internet access. Many businesses are even encouraging telecommuting where the work force operates from “virtual offices” that are as diverse as a table in a local coffee shop to more formal settings in corporate offices. The location is not important; successfully making contact is.
Broadvox offers SIP Trunking that helps decrease international and interstate contact costs when contact centers communicate with remote locations that are geographically distant. The Broadvox network serves 1300 municipalities in the USA and Canada with more than 160 domestic and enhanced service carriers, voice over cable/DSL operators, VoIP-enable call centers and international carriers as well as ISP/ASP and multimedia content delivery providers.
For further information contact us at: 214.646.8044 or 800.273.4320
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